Effective and last updated Date: 28 Feb 2025
At PartySing, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you interact with our services, including our app, website, or customer support channels.
1. Scope of This Privacy Policy
This policy applies to all users of PartySing’s services, including those registering directly or interacting through our app and website. We manage your data in compliance with applicable laws, including the Personal Data Protection Act (PDPA), General Data Protection Regulation (GDPR), and other relevant regional privacy laws.
2. Information We Collect
We collect personal data directly from you and automatically through your interactions with our services:
a) Data You Provide Directly:
• Account Information: Name, email address, phone number, username, and password.
• Payment Details: Credit/debit card information, billing address, and transaction history.
• Support Interactions: Data shared during customer support requests or inquiries.
b) Data Collected Automatically:
• Usage Data: Information about how you interact with our app and services, including song preferences, session durations, and features accessed.
• Technical Data: Device type, operating system, IP address, and error logs.
3. How We Use Your Information
We use your data to provide, improve, and personalize our services, specifically for:
• Service Delivery: Enabling account access, maintaining your subscriptions, and allowing karaoke streaming.
• Payment Processing: Managing subscription billing, renewals, and refunds.
• User Support: Assisting with troubleshooting and resolving account or service issues.
• Personalization and Marketing: Recommending songs and playlists and sending promotional materials (if consented).
• Compliance and Security: Ensuring legal compliance and protecting against unauthorized access or fraud.
4. Data Sharing and Disclosure
We do not sell or rent your personal data. However, we may share your data under the following circumstances:
a) Service Providers:
We may share data with third-party providers for:
• Payment Processing (e.g., Stripe, PayPal).
• Data Hosting and Storage (e.g., cloud providers).
• Customer Support Tools and Analytics Services.
b) Legal and Regulatory Authorities:
We may disclose data to comply with legal obligations, such as:
• Responding to court orders or subpoenas.
• Addressing regulatory inquiries or preventing fraud.
c) Mergers or Acquisitions:
In the event of a business merger or sale, your data may be transferred to the new entity under the same protections outlined here.
5. Data Security
We implement robust security measures to protect your personal data, including:
• End-to-end encryption for sensitive data like payment details.
• Firewalls and Intrusion Detection Systems.
• Regular audits and penetration testing to ensure data safety.
6. Data Retention
We retain your personal data for as long as necessary to:
• Provide and improve our services.
• Comply with legal or regulatory requirements.
• Resolve disputes or enforce our Terms of Service.
When data is no longer needed, it is securely deleted or anonymized.
7. Your Rights
Depending on your location, you may have the following rights:
• Access Your Data: Request a copy of the personal data we hold about you.
• Correct Your Data: Update inaccurate or incomplete data.
• Delete Your Data: Request data erasure where applicable.
• Withdraw Consent: Revoke permission for marketing or specific processing activities.
• Data Portability: Obtain your data in a portable format for transfer to another service.
To exercise your rights, email us at [[email protected]].
8. Children’s Privacy
Partysing is designed for users of all ages. However, we prioritize the privacy and safety of children. If you are under 13 (or the age of consent in your region), please ensure a parent or guardian supervises your use of our services.
We do not knowingly collect personal data from children under 13. If you believe that a child has provided us with personal information, please contact us immediately at [[email protected]].
11. Data Transfers
Currently, Partysing operates exclusively in Singapore. All data collected from users is processed and stored on servers located within Singapore, in compliance with the Personal Data Protection Act (PDPA).
We do not transfer your personal data outside of Singapore unless it becomes necessary for the operation of our services. In such cases, we will take all reasonable steps to ensure that your data is transferred securely and in compliance with applicable laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal, technical, or business developments. Significant changes will be communicated through the app or email.
13. Contact Us
If you have questions, concerns, or complaints about how we handle your data, please contact us:
Email: [[email protected]]
